At eCustom Patches, we believe in complete transparency in all our interactions. To ensure clarity and transparency between us and our valued buyers, we’ve established the following terms and conditions. Kindly review these terms and conditions before placing an order. By placing an order, it is understood that the buyer has thoroughly read and accepted all terms and conditions.
The contractual agreement between eCustom Patches and the client remains unaltered without mutual consent from eCustom Patches.
Any alterations or amendments to the contract require communication with our customer support team. eCustom Patches reserves the right to deny or approve changes requested by the buyer.
We are committed to accommodating client requests. Minor alterations within the brief will be addressed at no additional cost. However, significant changes, such as fabric or thread replacement, may incur charges.
Clients are welcome to request multiple changes to the design before it proceeds to production. However, requests for an entirely different design under the guise of a revision will not be accommodated.
eCustom Patches acknowledges that the ownership of all shared designs or logos lies with the buyer. eCustom Patches does not claim ownership of the patches created. Even if a designer creates a logo, patch, trademark, or design for you, the end product remains your property.
Buyers are responsible for ensuring that the designs submitted do not infringe upon any other company’s rights. eCustom Patches reserves the right to take legal action if any such infringement is discovered.
For international orders, buyers bear sole responsibility for shipping and duty charges associated with the delivery.
Customized orders may be canceled within 24 hours of placement. After this period, a certain amount will be refunded as per the order cancellation policy.
eCustom Patches cannot be held responsible for shipping delays caused by incorrect addresses or information provided by the buyer.
At eCustom Patches, transparency and trust form the foundation of our relationship with customers. Our Terms & Conditions are designed to provide clarity, set expectations, and ensure a seamless experience while working with us. These guidelines outline the rights and responsibilities of both the company and the customer, ensuring mutual respect and understanding throughout the process of creating your custom patches.
By placing an order with eCustom Patches, you agree to comply with the terms and conditions outlined here. It is essential to read these terms carefully before proceeding with your order. Your continued use of our services constitutes your acceptance of these conditions.
We understand the importance of your unique ideas, and we strive to bring your vision to life. Customers must:
Custom Patches reserves the right to decline any order containing inappropriate, offensive, or copyrighted material.
When placing an order for custom patches, customers must ensure the following:
Once your order is received, you will be sent a digital proof for approval. Production will only begin once you confirm that all details are accurate.
A digital proof will be provided before production. It is the customer’s responsibility to:
After approval, any modifications may incur additional charges or delays in delivery.
The timeline for production depends on the complexity of your custom patch design and the quantity ordered. Typical production times range from 7 to 14 business days after the digital proof is approved. Rush orders may be accommodated, but additional charges may apply.
Full payment is required at the time of order placement to initiate production. We accept a variety of payment methods for your convenience. Prices are quoted in advance and are subject to change without prior notice due to market conditions or material costs.
Once your patches are completed, they will be shipped to the address provided. Customers are responsible for ensuring the accuracy of shipping details.
Tracking information will be provided upon dispatch.
For detailed information, please refer to our Order Cancellation Policy. Orders may be canceled if production has not yet started. Refund eligibility is determined based on the stage of production and materials used.
Custom patches are personalized products, and therefore completed or shipped orders are non-refundable.
We take pride in delivering high-quality custom patches. If there are any issues with the product due to manufacturing defects, we will address them promptly.
eCustom Patches is not liable for:
Our liability is limited to the value of the order placed.
We respect your privacy and are committed to protecting your personal information. Your data will only be used for order processing and communication purposes. For more information, refer to our Privacy Policy.
eCustom Patches reserves the right to update or modify these Terms & Conditions at any time. It is the customer’s responsibility to review the terms periodically.
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