Return & Exchange Policy for Custom Patches

At eCustom Patches, customer satisfaction is our top priority. We aim to provide high-quality custom patches that meet your expectations, but we understand that there may be occasions when you need to returns & exchange policy a product. Our Return & Exchange Policy ensures transparency and fairness, making the process smooth and hassle-free for you.

1. Overview of Our Policy

Our returns & exchange policy covers situations where:

• The product delivered does not match the approved design or order specifications.
• Manufacturing defects or quality issues are evident in the patches.
• Incorrect items are shipped.

Due to the customized nature of our products, returns and exchanges are limited to cases involving errors or defects attributable to us.

2. Eligibility for Returns & Exchange Policy

Manufacturing Defects

If the patches you receive have visible defects in stitching, colors, backing, or overall quality, you may request a returns & exchange policy. To qualify:

• Notify us within 7 days of delivery.
• Provide photographic evidence of the defects to help us evaluate the issue.

Incorrect Items

If the patches delivered do not match the approved design, size, or backing type, please contact us immediately. We will:

• Verify the order details.
• Rectify the issue by offering a replacement or refund.

Non-Eligibility

• Orders with errors caused by incorrect specifications or designs submitted by the customer.
• Slight color variations due to screen-to-thread translation, as this is a normal limitation in production.
• Products damaged due to misuse, improper care, or application.

3. Process for Returns & Exchange Policy

Step 1: Contact Us

Reach out to our customer support team via email or phone within 7 days of receiving your order. Please include:

• Your order number.
• A description of the issue.
• Clear photos of the patches showing the problem.

Step 2: Evaluation

Our team will evaluate the details and determine whether your return or exchange request is eligible.

Step 3: Resolution

Once approved, we will:

• Replace the patches at no additional cost to you.
• Offer a full or partial refund if replacement is not feasible.

Return Shipping

In eligible cases, we will provide a shipping label or reimburse reasonable shipping costs for the return.

4. Refund Policy

Refunds are issued in the following scenarios:

• When the patches cannot be replaced due to production constraints.
• For orders canceled before production begins (refer to our Order Cancellation Policy).

Refunds are processed within 7-10 business days once approved. Payment will be credited back to the original payment method.

5. Exchanges

If you are unsatisfied with the design or specifications of your patches due to a production error, we will remake them based on the approved proof. This process ensures you receive a corrected version of your order.

6. Preventing Returns & Exchange Policy

To minimize the need for returns & exchange policy, we encourage you to:

• Review Proofs Carefully: Verify all design details, colors, sizes, and backings in the digital proof we provide.
• Provide Accurate Specifications: Ensure your order details are complete and precise.
• Ask Questions: If you’re unsure about any aspect of your order, our support team is here to help before production begins.

7. Why Choose eCustom Patches?

Our dedication to quality and customer satisfaction means we strive to get it right the first time. However, our Return & Exchange Policy ensures that if things don’t go as planned, you’re protected.

• High-Quality Materials: We use the best fabrics and threads for long-lasting patches.
• Skilled Craftsmanship: Our team ensures every patch is made with precision.
• Customer-First Approach: Your concerns are handled with care and urgency.

8. Contact Us for Assistance

If you have any concerns regarding your order or wish to initiate a returns & exchange policy, don’t hesitate to contact our customer support team. We’re here to ensure your experience with eCustom Patches is exceptional, from the first design concept to the final delivery.