Order Cancellation Policy for Custom Patches

At eCustom Patches, we value your satisfaction and aim to provide a smooth and transparent experience throughout your journey with us. However, we understand that sometimes, plans change, and you may need to cancel your order. This detailed guide explains our Order Cancellation Policy, ensuring you know the steps, terms, and conditions involved.

1. Can I Cancel My Order for Custom Patches?

Yes, you can cancel your order for custom patches. However, cancellations are subject to specific conditions based on the stage of production. Custom patches are personalized products, and once production begins, certain costs are incurred, which may affect the eligibility for a full refund.

2. Cancellation Before Production Begins

If you need to cancel your order and production has not yet started, you are eligible for a full refund. To ensure this, please notify our customer service team immediately after deciding to cancel your order. We recommend reaching out to us as soon as possible to avoid additional charges.

3. Cancellation After Production Has Started

Once production begins on your custom patches, materials and resources are allocated to your project. Therefore:

• If the production process is already underway, a partial refund may be available to cover any unused materials and labor costs.
• Orders that are close to completion or fully completed are not eligible for a refund, as the customization process involves significant resources and personalization that cannot be reversed.

Our team will work with you to evaluate the stage of your order and provide the best possible solution.

4. How to Request an Order Cancellation

To request an order cancellation, follow these steps:

1. Contact Us: Get in touch with our customer service team via email or phone as soon as you decide to cancel.
2. Provide Order Details: Share your order number, email address, and any relevant information to help us locate your order quickly.
3. Confirm the Stage of Production: Our team will check the production status of your order and inform you about the eligibility and refund options.

5. Refund Policy for Cancelled Orders

Refunds for cancelled orders depend on the timing of the cancellation:

• Full Refund: If cancellation is requested before production begins.
• Partial Refund: If the order is canceled after production starts but before completion, a partial refund may be issued to cover any unused resources.
• No Refund: If the custom patches are completed or shipped, refunds will not be processed.

Refunds are processed within 7-10 business days after approval. Please note that payment method policies may also influence the timeline.

6. Changes to Orders Instead of Cancellation

If you decide you no longer want your original design but still need custom patches, we encourage you to consider modifying your order instead of canceling it. Our design team can work with you to update:

• The size of the patch
• Thread or color choices
• Design elements or logos

Modifying an order is often faster and more cost-effective than starting from scratch.

7. Cancellations for Rush Orders

Rush orders are produced under expedited timelines, and cancellations for these orders may not be possible once production has started. If you’ve placed a rush order and need to cancel, please contact us immediately. Our team will do its best to accommodate your request.

8. Why Is the Custom Patch Cancellation Policy Strict?

Custom patches are unique products made specifically for each customer. Unlike standard retail items, these products cannot be resold or reused. The production process includes design approval, material allocation, and dedicated manufacturing, which makes cancellations complex once the process is initiated.

9. Tips for Avoiding Cancellations

To avoid the need for cancellations, consider these tips:

• Double-check your design: Ensure that the design you submit is final and accurate.
• Review the proof carefully: Before production begins, you will receive a proof for approval. Take your time reviewing it to avoid errors.
• Confirm all order details: Verify the size, quantity, and type of patch before submitting your order.

By paying attention to these details, you can minimize the need for cancellations and ensure a smooth process.

10. Contact Us for Assistance

If you have any questions about our Order Cancellation Policy or need help with your custom patch order, our friendly customer support team is here to assist you. Whether you’re looking to cancel, modify, or proceed with your order, we’ll ensure that the process is clear and stress-free.