At eCustom Patches, our commitment is to provide unparalleled assistance to our customers round the clock, aiming to resolve any concerns or issues you might encounter with your order. We strive to address and resolve any challenges you may face; however, if you’ve decided to cancel your order, we’ve outlined our cancellation policy below.
Orders can only be canceled within 24 hours of placement. Any cancellation requests made after this timeframe will not be accommodated.
To cancel your order, please reach out to our customer support team by emailing us at info@ecustompatches.com. Our team will respond to your cancellation request within 24 to 48 hours.
Please note that customized orders cannot be canceled due to their personalized nature.
While we respect your decision, we kindly request a reason for cancellation to help us better serve you in the future.
Timely responses are crucial for successful order cancellations. Delays in communication from your end may result in the disapproval of your cancellation request.
eCustom Patches reserves the right to refuse order cancellation requests for any reason at our discretion.
We understand that circumstances may change, and we’re here to assist you through this process. Should you have any queries or require further assistance regarding your order cancellation, please don’t hesitate to contact our customer support team.
Your satisfaction is our priority, and we appreciate your understanding and cooperation in adhering to our cancellation policy.
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